Privacy Policy

PRIVACY POLICY

This Privacy Policy explains how Rosalie’s Closet collects, uses, and protects your personal information when you visit our website or make a purchase. We are committed to handling your data responsibly and transparently.

1. Who We Are

Rosalie’s Closet is the data controller responsible for the processing of personal information on this website in accordance with the General Data Protection Regulation (GDPR). If you have any questions about this policy or how your data is handled, you can contact us at info@rosaliescloset.com.

For security purposes and to protect confidential information such as orders or inquiries, our website uses SSL/TLS encryption. You can recognize a secure connection by “https://” in your browser and the lock icon in the address bar.

We do not use automated decision-making or profiling that produces legal effects or significantly impacts you.

2. Information We Collect When You Visit Our Website

When you browse our website without registering or submitting information, certain technical data is automatically transmitted by your browser and stored in server log files. This may include:

  • Pages visited

  • Date and time of access

  • Amount of data transferred

  • Referring website

  • Browser type

  • Operating system

  • IP address (anonymized where applicable)

This information is processed under Article 6(1)(f) GDPR based on our legitimate interest in maintaining the stability, security, and functionality of our website. The data is not used to personally identify you unless required to investigate unlawful activity.

3. Cookies

Our website uses cookies to enhance your browsing experience and enable essential website functions. Cookies are small text files stored on your device.

Some cookies are deleted automatically after your session ends, while others remain on your device to recognize your browser during future visits.

Cookies may collect information such as browser data, approximate location, or IP address. Where cookies process personal data, this is done either to fulfill a contract (Art. 6(1)(b) GDPR) or based on our legitimate interest in providing a user-friendly website (Art. 6(1)(f) GDPR).

We may also work with trusted advertising partners who use cookies to help tailor online content to your interests. You will be informed about these cookies when you visit our website.

You can configure your browser to notify you about cookies, allow them individually, or block them entirely. Please note that disabling cookies may limit certain website features.

When you first visit Rosalie’s Closet, you will be asked to set your cookie preferences through a consent banner. You can modify these settings at any time.

4. Contacting Us

If you contact us via email or a contact form, we collect the information necessary to respond to your request. This data is used solely for communication and technical administration.

Processing is based on our legitimate interest in responding to inquiries (Art. 6(1)(f) GDPR). If your message relates to a purchase or contract, processing may also occur under Art. 6(1)(b) GDPR.

Your data will be deleted once your request has been fully resolved unless legal retention requirements apply.

5. Customer Accounts and Contract Processing

When you create an account or place an order, we collect personal information required to complete the purchase and manage your account.

You may request deletion of your account at any time by contacting info@rosaliescloset.com. After a contract has been fulfilled, your data will be restricted and deleted following applicable tax and commercial retention laws unless further storage is legally permitted or you have provided consent.

6. Email Marketing

Newsletter Subscription
If you subscribe to our newsletter, we will send you updates about collections, promotions, and news from Rosalie’s Closet. Your email address is required; additional information is optional and helps us personalize communication.

We use a double opt-in process, meaning you must confirm your subscription via email before receiving newsletters.

You may unsubscribe at any time using the link in the email or by contacting us. Once unsubscribed, your email address will be removed unless continued use is legally permitted.

Marketing to Existing Customers
If you provide your email address during a purchase, we may send you offers for similar products based on our legitimate interest in direct marketing (Art. 6(1)(f) GDPR). You can opt out of these messages at any time.

7. Order Processing and Payment Providers

To fulfill your order, we share necessary data with shipping carriers and payment providers.

PayPal
Payments processed through PayPal are handled by PayPal (Europe) S.à r.l. et Cie, S.C.A., Luxembourg. Data is transferred only as required for payment processing under Art. 6(1)(b) GDPR. PayPal may perform credit checks where necessary.

SOFORT / Klarna
If you choose SOFORT, payment is processed by Klarna Bank AB, Sweden. Order details are shared only as needed to complete the transaction.

Please refer to the respective providers’ privacy policies for more information.

8. Review Requests

With your consent, we may send a one-time email inviting you to review your purchase. You can withdraw your consent at any time by contacting us.

9. Social Media Integrations

Our website may include links to social media platforms such as Facebook and Instagram. These are implemented in a privacy-friendly manner, meaning no data is transmitted unless you actively click the link.

For details on how these platforms process data, please consult their respective privacy policies.

10. Online Advertising and Analytics

We may use advertising and analytics tools to better understand website usage and improve our marketing efforts.

Google Ads and Conversion Tracking
These tools help us measure the effectiveness of advertising campaigns and display relevant offers. Cookies may be used to track interactions with advertisements.

Google Analytics
We use Google Analytics to analyze website traffic and improve user experience. IP anonymization is enabled wherever possible.

You can prevent cookie storage through your browser settings or install a browser add-on to opt out of Google Analytics.

Remarketing and Facebook Pixel
With your consent, we may use remarketing technologies such as the Facebook Pixel to show relevant advertisements based on previous website visits.

You can adjust your advertising preferences through your browser or third-party opt-out tools.

11. Your Data Protection Rights

Under GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data where legally permitted

  • Restrict processing under certain circumstances

  • Receive your data in a portable format

  • Withdraw consent at any time

  • Object to processing based on legitimate interests

  • Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact info@rosaliescloset.com.

12. Data Retention

We retain personal data only for as long as necessary to fulfill contractual obligations and comply with legal requirements. Once retention periods expire, your data is securely deleted unless continued storage is legally justified.

Contact

If you have questions about this Privacy Policy or how Rosalie’s Closet handles your personal information, please contact us at:

info@rosaliescloset.com